Hotel Booking Terms
1. Who you are booking with
"We", "us" and "TravelDaddy" mean TravBuzz, Inc. "You" means the person making the booking, who confirms they are at least 18 years old and authorised to accept these terms for every guest named in the booking. We act only as a booking agent: we arrange accommodation supplied by hotels and other accommodation providers (the "Hotel") through our accommodation suppliers. The contract for the accommodation itself is between the guests and the Hotel. We do not own or operate any Hotel and do not sell package holidays under these terms; if you combine a hotel booking with other services we arrange separately, each service remains subject to its own terms.
2. Guest names, citizenship and residency
- Enter each guest's name exactly as it appears on the passport or ID they will present at check-in. Placeholder or fictitious names are not allowed; bookings made under unverified or fictitious names may be cancelled.
- You must select the guests' true citizenship / country of residence. Rates, availability and taxes can depend on it. If it is missing or incorrect, the Hotel may refuse the booking at check-in or charge additional amounts, and you are responsible for those amounts.
- For 6 or more rooms at the same Hotel on the same dates, please contact us for a group booking — group terms and prices differ and online booking is not available.
3. Prices
- Prices are for the whole stay and the room(s) and guests shown, in the currency shown. Taxes and fees marked "payable at the property" are not included and are collected by the Hotel at its own rates and exchange rates.
- Prices are live and are re-checked when you book. If a price changes before your booking is confirmed, we will show you the new price and you can choose whether to continue.
- If a price is displayed or confirmed in obvious error (for example a technical pricing error resulting in an unrealistic price), we may cancel the booking and refund anything you paid for it.
- If you pay in a currency other than the booking currency, your bank's exchange rate and fees apply and are your responsibility.
4. Payment
- You pay TravelDaddy (TravBuzz, Inc.). We will tell you the amount, method and due date before your booking is completed. A booking is not guaranteed until payment is received in full by the due date; we may cancel an unpaid booking.
- By paying with a card you confirm you are the cardholder or have the cardholder's written authority. We may ask for proof of authorisation; if it is not provided we may cancel the booking.
- Please contact us before raising a chargeback or payment dispute. If you dispute a payment for a booking that was provided or that was cancelled under its cancellation policy, you remain liable for the amount due, the cancellation fees and our reasonable costs of the dispute.
5. Confirmation and voucher
Your booking is confirmed only when we show it as confirmed and issue a confirmation (voucher) with a booking reference. The voucher lists the Hotel and its address, dates, room type, guests, the price paid, the cancellation policy with the date penalties start and their amount, and your liability for no-shows. Please check it carefully and tell us immediately if anything is wrong.
6. Changes and cancellations
- Each rate has its own cancellation policy, shown before you book and on your voucher. Cancellations are free only within the free-cancellation period shown. After that, the cancellation fee shown applies (up to the full price).
- Non-refundable rates cannot be cancelled, changed or refunded.
- A confirmed booking cannot be amended. Any change (dates, room, guests or names) is made by cancelling the booking — subject to its cancellation policy — and making a new booking at the then-current price.
- No-show: if no guest checks in on the arrival date without cancelling in time, the Hotel treats the booking as a no-show and the full price is payable with no refund. Early departure or unused nights are not refundable.
- Cancel only through us (your booking page or by contacting us). Cancelling directly with the Hotel does not cancel your booking with us.
7. At the hotel
Guests must follow the Hotel's policies, including check-in/check-out times, minimum check-in age, ID and deposit requirements, and local laws (including entry, visa and health requirements of the destination). The Hotel may require a credit card or deposit at check-in for incidentals. Hotel descriptions, photos, amenities and ratings are supplied by Hotels and suppliers and are provided for guidance only; we take care to present them accurately but cannot guarantee them, and facilities may change or be temporarily unavailable.
8. Problems and complaints
Contact us first — by phone or email above — and we will take the matter up with our supplier and the Hotel on your behalf. Please do not try to change or settle a booking directly with the Hotel, as this can affect your rights under the booking. If something is wrong during your stay, tell us and the Hotel at once so it can be put right on the spot; complaints should reach us within 30 days after check-out.
9. Our responsibility
- We are responsible for making your booking with reasonable care and skill and for passing your payment and requests on correctly.
- The Hotel, not TravelDaddy, is responsible for providing the accommodation and services. To the fullest extent permitted by law, we are not liable for the acts or omissions of Hotels or other third parties, for losses caused by a guest not complying with Hotel policies or destination laws, or for indirect or consequential loss.
- Where we are liable, our total liability is limited to the amount you paid us for the affected booking. Nothing in these terms limits liability that cannot be limited by law, including liability for fraud.
- You agree to reimburse us for losses, charges and claims we incur because the information you provided was false or incomplete, or because you or your guests breached these terms or the Hotel's policies.
10. Events outside our control
Neither we nor the Hotel are liable for failure or delay caused by events beyond reasonable control, such as war, terrorism, civil unrest, natural disasters, epidemics, government action, strikes, or failure of transport, energy or communication systems. In such cases refunds depend on what the Hotel and our supplier refund to us.
11. Your personal data
To make your booking we share the guests' names, citizenship/residency and booking details with our accommodation suppliers and the Hotel, who may be located outside your country. We use your data only to make and service your booking and as required by law, and keep it confidential. Contact us to request access, correction or deletion of your data.
12. General
These terms, together with the rate's cancellation policy and the details on your voucher, form the whole agreement for your booking. If any part is unenforceable, the rest remains in force. These terms are governed by the laws of the State of Florida, USA, and the courts of Broward County, Florida have jurisdiction, without depriving consumers of protections of the law of their country of residence that cannot be waived. We may update these terms; the version you accepted when booking applies to that booking.