Terms of Use
These terms apply to your use of traveldaddy.com and every booking you make through it. Please also read our Privacy Policy. Hotel stays booked on TravelDaddy are covered by our Hotel Booking Terms, and partners who list with us accept our Partner Terms.
1. Who we are and what we do
"We", "us" and "TravelDaddy" mean TravBuzz, Inc. "You" means the person using the site or making a booking. TravelDaddy is an online marketplace where independent local businesses and licensed professionals (each a "Partner") list day tours, experiences, transfers, rail tickets and similar services, and where travellers can post requests for Partners to quote on. We act only as a booking agent and marketplace operator. The service itself (the "Experience") is provided by the Partner, and the contract for the Experience is between the travellers and the Partner. We do not own or operate the Experiences and do not sell package holidays under these terms.
2. Your account
- You must be at least 18 years old to create an account, post a request or make a booking, and you must be authorised to accept these terms for everyone in your booking.
- You sign in with a one-time code sent to your email address; we do not ask you to create or store a password. Keep access to your email account secure — anyone who can read your email can sign in as you.
- One account per person. Give us accurate details and keep them up to date. You are responsible for activity on your account.
3. Listings, prices and availability
- Listing descriptions, photos, itineraries and inclusions are supplied by Partners, and some text may be translated automatically. We review listings and take care to present them accurately, but they are provided for guidance and we cannot guarantee every detail.
- Prices are shown as an all-in price for the travellers and options shown, in the currency shown, and include our service fee. Prices may change until your booking is paid. If a price is shown in obvious error, we may cancel the booking and refund anything you paid for it.
- Availability is not guaranteed until the Partner has confirmed your booking and you have paid.
4. Requests and offers
- You can post a request with your destination, dates, number of travellers, a budget and a short description of what you would like.
- Approved Partners who cover that destination see an anonymous version of your request — without your name, email or phone number. Contact details you type into the description are removed automatically. Please do not include them.
- Partners may send offers. Each offer shows an all-in price. You are under no obligation to accept any offer, and Partners are under no obligation to send one.
- Only post genuine requests that you intend to book if a suitable offer arrives. Do not post false, test or competitor requests.
5. Booking and payment
- Nothing is charged when you post a request or reserve a listing.
- Listings: the Partner first confirms your date; we then send you a secure payment link. Offers: an offer is the Partner's confirmed price, so you pay when you accept it. Hotels: you pay when you book; if the hotel cannot confirm, we cancel the charge.
- Your booking is final only when payment is received in full. If you do not pay by the stated deadline, the booking may lapse.
- You pay TravelDaddy (TravBuzz, Inc.) the all-in price. Card details are entered on our payment provider's secure page; we do not store them.
- By paying with a card you confirm you are the cardholder or have the cardholder's authority. If you pay in a currency other than the booking currency, your bank's exchange rate and fees apply.
- Please contact us before raising a chargeback or payment dispute. If you dispute a payment for an Experience that was provided or cancelled under its booking conditions, you remain liable for the amount due and our reasonable costs of the dispute.
6. Contact details and communication
Before payment, all communication between you and the Partner goes through TravelDaddy. After your booking is paid, we share the details needed to deliver the Experience: we give the Partner the lead traveller's name, phone number and email, and the hotel for pick-up where relevant, and we give you the Partner's name and emergency contact. Messages may be screened, and contact details, websites and social media handles are removed from messages sent before payment.
7. No off-platform booking
To keep the marketplace fair and safe, you agree not to ask for, share or try to obtain a Partner's contact details, website or social media handles before your booking is paid, and not to arrange or pay for an Experience introduced to you through TravelDaddy outside TravelDaddy. Bookings made off the platform are not protected by these terms. If you break this rule we may cancel your requests and bookings (subject to section 8) and close your account.
8. Changes, cancellations and refunds
- Each Experience has its own cancellation and no-show terms, set by the Partner and shown to you as booking conditions before you pay and on your confirmation. Our refunds to you follow those terms.
- To cancel or change a booking, contact us. Changes are subject to the Partner's agreement and may change the price.
- If the Partner cancels, or cannot provide the Experience as booked, we will offer you a suitable alternative where one is available or refund the amount you paid for it.
- If you do not show up, arrive late, or leave early, the Experience is not refundable unless its booking conditions say otherwise.
9. On the day
Please arrive on time at the meeting point or pick-up place, carry any ID required, and follow the Partner's safety instructions and local laws. You are responsible for your own travel documents, visas, health requirements and travel insurance, and for telling us before booking about anything (such as mobility needs, health conditions or children's ages) that may affect your participation. A Partner may refuse or stop participation on safety grounds or for behaviour that puts others at risk. If something goes wrong, tell the Partner and us straight away so it can be put right on the spot; complaints should reach us within 30 days after the Experience.
10. Reviews
- After a paid booking has taken place, we invite you by email (and on your booking page) to review the partner, tour or hotel. Only travellers who booked and paid through TravelDaddy can review, so every review comes from a real trip.
- Your review is published with your display name — your first name and last initial (for example "Maria G.") — and the month you travelled. Your email is never shown. You can edit your review for 30 days after posting it, or ask us to remove it.
- Reviews must be your own honest experience of that trip. Do not post a review if you have been offered or received anything for it, or if you work for, are related to, or compete with the business you are reviewing.
- We publish good and bad reviews alike and never pay for them or choose them by rating. We remove contact details, links, business names and other people's personal information automatically, and we may hide a review only if it is abusive or discriminatory, contains another person's personal data, is not about the trip, comes from someone with a conflict of interest, or duplicates another review. Partners may post one public reply.
- You give us a non-exclusive, worldwide, royalty-free licence to publish, translate, shorten for length or clarity (without changing its meaning), and display your review on TravelDaddy and in our marketing.
11. Photos, content and copyright complaints
- Photos and descriptions of tours, guides and partners are supplied by the Partners, who confirm that they own them or have permission to use them and who are responsible for them. Hotel content comes from hotels and our hotel suppliers. Destination photos come from Wikimedia Commons and other sources and are used under their licences, with credits on the page or on our photo credits page. TravelDaddy acts as an intermediary for content supplied by others and does not claim ownership of it.
- If you believe something on TravelDaddy infringes your copyright or other rights, email [email protected] with: the page address and the item; a description of the work or right you say is infringed; your name and contact details; a statement that you believe in good faith that the use is not authorised; and a statement that your notice is accurate and that you are the rights holder or authorised to act for them. We will remove or disable the material promptly while we look into it, and tell the person who supplied it.
12. Acceptable use
You must not:
- copy, scrape, crawl or harvest the site or its listings by automated means, or interfere with its security or operation;
- send spam, post false or misleading requests, reviews or information, or impersonate anyone;
- harass, threaten or abuse Partners, other travellers or our staff;
- post or send anything unlawful, defamatory, obscene, discriminatory or infringing; or
- use the site for any purpose other than planning and booking genuine travel.
The site's design, text, software, logos and the TravelDaddy name belong to us or our licensors. You may use the site for your own personal, non-commercial travel planning only. The site may link to third-party websites; we are not responsible for their content or practices.
13. Our responsibility
- We are responsible for arranging your booking with reasonable care and skill and for passing your payment and requests to the Partner correctly.
- The Partner, not TravelDaddy, is responsible for providing the Experience, including its safety, licences and insurance. To the fullest extent permitted by law, we are not liable for the acts or omissions of Partners or other third parties, or for indirect or consequential loss.
- The site is provided "as is". We do not promise it will always be available or error-free.
- Where we are liable, our total liability is limited to the amount you paid us for the affected booking. Nothing in these terms limits liability that cannot be limited by law, including liability for fraud, or for death or personal injury caused by our negligence.
- You agree to reimburse us for losses, charges and claims we incur because information you provided was false, or because you or your travelling party breached these terms.
14. Events outside our control
Neither we nor the Partner are liable for failure or delay caused by events beyond reasonable control, such as severe weather, natural disasters, war, terrorism, civil unrest, epidemics, government action, strikes, or failure of transport, energy or communication systems. In such cases we will help you rearrange where possible, and refunds follow the Experience's booking conditions and applicable law.
15. Suspension, changes and general terms
We may suspend or close an account, or refuse or remove a request or post, if we reasonably believe these terms have been broken or to protect travellers, Partners or the site. You may close your account at any time by contacting us. We may update these terms; the version shown when you booked applies to that booking, and continued use of the site after an update means you accept it. If any part of these terms is unenforceable, the rest remains in force. These terms are governed by the laws of the State of Florida, USA, and the courts of Broward County, Florida have jurisdiction, without depriving consumers of protections of the law of their country of residence that cannot be waived. Questions: [email protected] or the phone numbers above.