Privacy Policy
This policy explains how TravBuzz, Inc. ("TravelDaddy", "we", "us") handles personal information about travellers, partners and visitors to traveldaddy.com. It should be read with our Terms of Use, Partner Terms and Hotel Booking Terms. We are the controller of the personal information described here.
1. Information we collect
- Account details: your email address, name, phone number and country. You sign in with a one-time code sent to your email; we do not store passwords for new accounts.
- Requests and trips: destination, dates, number of travellers, budget, what you write about the trip you want, offers you receive and accept, and reviews you write after a trip (rating, text, the month you travelled).
- Bookings and payments: booking details, the names and details of travellers in your party that you give us (such as pick-up hotel), and payment status. Card details are entered on our payment provider's page and are not stored by us.
- Partners: business name and contact person, address, licences, insurance and registration documents, listing text and photos, and payout details (such as bank account information).
- Messages: messages sent through TravelDaddy between travellers, partners and our team, and emails you send us.
- Device and usage data: IP address, browser and device type, pages viewed, referring pages, approximate location derived from your IP address, and cookies (see section 10).
2. How we use it
- to create and secure your account and sign you in;
- to show your request (anonymously) to suitable partners, deliver offers, and arrange, confirm and service bookings;
- to take payment, pay partners, issue refunds and keep accounting records;
- to screen messages and listings for contact details, fraud, spam and misuse, and to enforce our terms;
- to provide customer support and send service messages about your requests and bookings;
- to invite you to review a trip after it has taken place, and to publish the reviews you choose to write, showing your name as your first name and last initial;
- to understand how the site is used and improve it; and
- with your consent, or where the law otherwise allows, to send you travel offers and news. You can unsubscribe at any time.
3. Legal bases (EU, EEA and UK)
Where data-protection laws such as the GDPR or UK GDPR apply, we rely on: contract — to provide your account, requests and bookings; legitimate interests — to keep the marketplace safe, prevent fraud and off-platform booking, improve the site and run our business, balanced against your rights; consent — for marketing emails and non-essential cookies, which you can withdraw at any time; and legal obligation — for tax, accounting and regulatory records.
4. Who we share it with
- Partners: only what they need. Before payment, partners see your request without your name, email or phone, and contact details are removed from what you write. After you pay for a booking, the partner receives the lead traveller's name, phone number and email, the pick-up hotel where relevant, and other details needed to deliver the experience.
- Travellers: after payment, a traveller receives the partner's name and emergency contact.
- Service providers who work for us under contract: hosting, email providers, payment providers, analytics providers, and translation and AI processing providers that help us translate and check partner listing text. They may use the data only to provide their services to us.
- Our parent and associated companies, where needed to support and administer our services.
- Authorities and others where required by law, to respond to legal process, or to protect the rights, safety and property of our users, partners or us.
- A buyer or successor if our business is reorganised or sold, under this policy.
We do not sell your personal information, and we do not share it for cross-context behavioural advertising.
5. International transfers
We are based in the United States and store and process data there. Partners are located in the destinations you book, which may be outside your country. Where we transfer personal information from the EU, EEA or UK, we use appropriate safeguards such as standard contractual clauses, or rely on the transfer being necessary to perform your booking.
6. How long we keep it
We keep account data while your account is open. We keep booking, payment and partner payout records for as long as needed for tax, accounting and legal purposes (generally up to seven years). Requests that do not lead to a booking, and messages, are kept for as long as reasonably needed to provide support and resolve disputes, and then deleted or anonymised. Usage data is kept in aggregated or limited form.
7. Security
We use reasonable technical and organisational measures to protect personal information, including encrypted connections, one-time sign-in codes instead of stored passwords, restricted staff access, and payment pages hosted by our payment provider. No system is completely secure; please keep access to your email account safe and tell us at once if you suspect misuse of your account.
8. Your rights
Depending on where you live, you may have the right to access your personal information, correct it, delete it, object to or restrict certain uses, receive it in a portable format (portability), and withdraw consent at any time. EU, EEA and UK residents may also complain to their local data-protection authority. To make a request, email [email protected] from the address on your account. We will verify your identity and reply within the time the law requires. We may keep some information where the law requires it, such as booking records.
9. California residents
Under the California Consumer Privacy Act as amended by the California Privacy Rights Act, California residents have the right to know what personal information we collect, use and disclose; to request deletion and correction; to limit the use of sensitive personal information; and not to be discriminated against for exercising these rights. The categories we collect are listed in section 1, the purposes in section 2, and the recipients in section 4. We do not sell or share personal information as those terms are defined in that law, and we have no actual knowledge of selling or sharing data of anyone under 16. You may use an authorised agent to make a request on your behalf.
10. Cookies
We use essential cookies to keep you signed in and to keep the site secure, and analytics cookies to understand how the site is used. Where the law requires it, we ask for your consent before setting non-essential cookies. You can also block or delete cookies in your browser settings; if you block essential cookies, you will not be able to sign in.
11. Children
TravelDaddy is not intended for anyone under 18, and we do not knowingly collect personal information from children for an account. Children may travel on a booking made by an adult, who provides any details needed about them. If you believe a child has given us personal information, contact us and we will delete it.
12. Changes and contact
We may update this policy. We will post the new version here with a new version date and, if the changes are significant, tell you by email or on the site. Questions or requests: [email protected], the phone numbers above, or by post to TravBuzz, Inc., 500 S. Federal Hwy, Unit 3852, Hallandale Beach, FL 33008, USA.