Partner Terms
These terms form the agreement between TravBuzz, Inc. ("TravelDaddy", "we", "us") and the business or professional ("Partner", "you") that lists services on traveldaddy.com. By registering or listing, you confirm you are authorised to bind your business. Travellers use the site under our Terms of Use; our Privacy Policy explains how we handle personal information; hotel stays are covered by our Hotel Booking Terms.
1. Our roles
TravelDaddy operates an online marketplace and acts as booking agent, marketing and selling your tours, experiences, transfers and other services ("Experiences") and collecting payment from travellers. You are an independent business and the operator of every Experience you sell: the contract to provide the Experience is between you and the traveller. Nothing in these terms creates an employment, partnership, franchise or joint-venture relationship.
2. Joining and your account
- You must be at least 18 and a genuine, lawfully operating business or licensed professional (such as a guide, host, tour company, hotel or transfer company).
- We review every application and may ask for proof of identity, licences, registration and insurance. We may approve or refuse any application at our discretion.
- You sign in with a one-time code sent to your email; keep access to that email account secure and keep your business, contact and payout details up to date.
- There is no fee to join or to list. Partners who joined as founding partners may show a Founding Partner badge and will never be charged a listing or joining fee.
3. Listings
- Your listings must be accurate, complete and up to date — including what is included and excluded, duration, meeting point or pick-up, group size, accessibility, age limits, what travellers must bring, and any safety requirements.
- Every new listing, and every edit to a live listing, is reviewed before it goes live. A live listing returns to review when edited.
- Do not include contact details, websites, social media handles or booking links in listings, photos or messages. We screen listings and remove them.
- No personal advertising. Your profile, listings, photos, offers and messages must not advertise your own business: no logos, brand or company names, watermarks, slogans, flyers, signboards or promotional graphics, and no invitations to book or contact you outside TravelDaddy. Photos must be real photographs of you, your team, the places, the vehicles or the experiences. Travellers see you as a TravelDaddy partner; we share your name and contact details with the traveller once a booking is paid.
- Uploads are checked automatically. When we detect content that breaks these rules we tell you, hide it from travellers where needed and record a flag on your account; you can appeal any flag from your dashboard and our team reviews it. Repeated flags that are not corrected may lead to suspension or removal from TravelDaddy (section 14).
- We may edit listings for clarity, consistency and formatting, translate them (including automatically), and approve, refuse, pause or remove any listing at our discretion.
4. Your photos and content — rights and responsibility
- Licence to us. You keep ownership of your listing text, photos and other material. You grant TravelDaddy a non-exclusive, worldwide, royalty-free licence, for as long as you list with us and for a reasonable period afterwards to wind down, to use, copy, edit, translate, crop, display and publish that content on traveldaddy.com and in our marketing, including through our parent and associated companies.
- Your promise. Each time you upload a photo or file you confirm, by ticking the box next to the upload, that: you took the photo yourself or have the written permission of its owner to use it for TravelDaddy; it is not copied from another website, brochure, image library, social media account or search engine without that permission; every person who can be recognised in it has agreed to it being published; and it does not infringe anyone's copyright, trademark, privacy, publicity or other rights. The same applies to all text you supply. We keep a record of each confirmation (the date, the file and the connection it came from).
- We are an intermediary. TravelDaddy publishes partner content as a platform; we do not create or check the ownership of what you upload, and we rely on your promise. You are solely responsible and liable for the content you supply. You agree to indemnify, defend and hold harmless TravBuzz, Inc., its parent and associated companies, and their officers and staff from and against all claims, demands, damages, fines, licence fees, losses and costs (including reasonable legal fees) arising from any photo, text or other content you supply, or from your breach of this section.
- Complaints and removal. If anyone tells us that your content infringes their rights, or we believe it might, we may remove or hide it straight away without notice, pass the complaint and your business contact details to the person complaining where the law requires it, and ask you for proof of permission. Repeated or serious infringement leads to suspension or removal (section 14).
5. Requests and offers
- Approved partners covering a destination see anonymous traveller requests: destination, dates, travellers, budget and the traveller's description, without their name, email or phone.
- Offers you send must be genuine, describe exactly what you will provide, and be quoted as a net price. We show the traveller the all-in price.
- Do not include contact details, websites or social media handles in offers or messages, and do not ask travellers for theirs. Messages are screened and such details are removed.
6. Prices and our fee
- You set a net price: the amount you want to receive for the Experience. We add our service fee on top to make the all-in price the traveller pays.
- Our service fee is 20% of the price the traveller pays. For example, if your net price is 80, the traveller pays 100, our fee is 20 and you receive 80.
- Tickets and entry fees that you pay on the traveller's behalf may be listed separately and passed on at or near cost, as agreed with us.
- We do not charge listing fees, joining fees or subscription fees.
- Do not offer travellers a lower price for the same Experience off TravelDaddy to draw them away from the platform.
7. Bookings and confirmation
- You approve every booking. You must confirm or decline each booking or accepted offer within 24 hours. If you do not respond in time, we may cancel the booking or offer an alternative to the traveller.
- Once you confirm, we send the traveller a secure payment link. The booking is final when the traveller has paid; we will tell you when it is.
- Once confirmed and paid, you must provide the Experience as listed and offered. If you have to cancel, tell us immediately; we may refund the traveller in full, and repeated cancellations may lead to suspension.
8. Contact details and communication
Before payment, all communication with travellers goes through TravelDaddy. After the booking is paid, we send you the lead traveller's name, phone number, email and pick-up hotel where relevant, and we give the traveller your name and emergency contact. You may use traveller information only to deliver the booked Experience, must keep it confidential and secure, and must not use it for marketing or share it with anyone else, except as needed to deliver the Experience or as required by law.
9. Non-circumvention
You agree that, for 24 months after TravelDaddy first introduces a traveller to you (by sharing their request, an offer exchange or a booking), you will not directly or indirectly solicit, accept or take any booking from that traveller, or anyone in their party, for services introduced through TravelDaddy outside the platform; and you will not exchange or solicit contact details, websites or social media handles before payment. If you breach this section, we may suspend or remove your account and listings, and you agree to pay us the service fee we would have earned on each booking taken outside the platform.
10. Payment to you
- We pay you the net price for each booking, in full, before the service date, by bank transfer or international money-transfer service in your currency.
- You are responsible for giving us correct payout details. Bank or transfer charges on your side are your responsibility.
- If a booking is cancelled or refunded under your booking conditions, you receive the share of the net price your conditions allow. If we have paid you for a booking that is then refunded because you did not provide it, you must repay us, and we may deduct the amount from future payments.
11. Cancellation terms and refunds
You set your own cancellation and no-show terms for each listing. They are shown to travellers as booking conditions before they pay, and our refunds to travellers follow them. Your terms must be clear, lawful and applied consistently. Where the law or an event outside anyone's control requires a refund, the refund is handled under applicable law.
12. Your responsibilities
- You hold, and will keep, all licences, permits, registrations and insurance (including public liability insurance) required to provide your Experiences, and will show them to us on request.
- You are solely responsible for the safety, quality and lawful delivery of your Experiences, including vehicles, equipment, staff and subcontractors.
- You are responsible for all taxes, duties and registrations on what you receive, and for complying with local laws, including consumer, employment and data-protection laws.
- You will tell us promptly about any incident, complaint, injury or change that affects a booking or a listing.
- You agree to reimburse and defend TravelDaddy against claims, losses and costs arising from your Experiences, your content, or your breach of these terms or of the law.
13. Reviews and quality
After each paid booking, we invite the traveller to review it. Only travellers who booked and paid through TravelDaddy can review you. We publish reviews with the traveller's display name, good and bad alike; we remove only contact details, business names and content that breaks our review rules, and we do not remove a review because it is negative or because you ask us to. You may post one polite, factual public reply to each review from your dashboard (replies are screened like your other content). You must not offer travellers money, discounts, gifts or other benefits for a review or for a particular rating, ask anyone to review you who has not travelled with you, or review your own or a competitor's Experiences. We may pause or remove listings or partners because of poor reviews, complaints, safety concerns, inaccurate listings or breach of these terms.
14. Liability, suspension, changes and general terms
To the fullest extent permitted by law, we are not liable for indirect or consequential loss, lost profits or lost bookings, and our total liability to you is limited to the fees we earned on the affected booking. Nothing in these terms limits liability that cannot be limited by law. Either party may end this agreement at any time by notice; we may suspend or remove your account or listings immediately if we reasonably believe these terms have been broken. Confirmed paid bookings must still be honoured unless we agree otherwise, and sections 4, 8, 9, 10 and 12 continue after the agreement ends (including your responsibility and indemnity for content you supplied). We may update these terms and will tell you by email or on your partner dashboard; continuing to list after an update means you accept it. If any part of these terms is unenforceable, the rest remains in force. These terms are governed by the laws of the State of Florida, USA, and the courts of Broward County, Florida have jurisdiction, without depriving anyone of protections that cannot be waived under the law that applies to them. Questions: [email protected].